Deutsch · English
Courtesy translation. The German version is the legally binding one.
Version: October 2026 · Provider: ECOMMTECHAGENCY LTD, Siu Office Unit A1444, 4-6 Greatorex Street, London E1 5NF, United Kingdom ("MarktRank", "we").
1. Service. MarktRank is an online service (software as a service) for sellers on otto.de. At regular intervals it determines the position at which products appear in the public search results of otto.de for search terms chosen by the user (organic position, sponsored position, page) and provides history, reports and export in the customer account. Checks run on servers we operate ("cloud runner"); no software is installed on the user's device. MarktRank is not affiliated with Otto GmbH & Co KG and is not an Otto product.
2. Account, plans and payment. Use requires a customer account. The Pro and Agency plans are paid subscriptions with the scope stated on the pricing page and in the customer account (number of products, search terms, projects, team members, check interval). Prices are in euros including applicable VAT unless the pricing page states otherwise. Payment is processed by the payment provider Stripe; Stripe issues invoices on our behalf. Free rank checks without an account are a non-binding offer that we may limit or withdraw at any time.
3. Term and cancellation. Subscriptions run for one month or one year, as chosen, and renew automatically for the same period unless cancelled beforehand. You can cancel at any time with effect from the end of the current billing period in the customer account ("Manage subscription") or by email to [email protected]. Access continues until the end of the paid period. We may terminate the subscription with 30 days' notice to the end of a billing period; the right to terminate for cause remains unaffected.
4. Right of withdrawal for consumers. Consumers have a 14-day right of withdrawal; details and the model withdrawal form are in the withdrawal notice. If the consumer expressly requests at checkout that the service starts before the withdrawal period ends, a proportionate amount is owed for the service provided up to the withdrawal.
5. Availability and accuracy. otto.de re-orders search results on every request, personalises them in part and shows advertisements variably; positions we determine are therefore snapshots and may differ between two checks or from what the user sees in their own browser. Changes to otto.de or technical protection measures by Otto may delay or temporarily prevent checks. We aim for high availability but owe no particular availability, check frequency or ranking. We announce planned maintenance in the dashboard where possible.
6. Acceptable use. Users may only add products and search terms they have a legitimate interest in evaluating (own products, clients' products as an agency, competitor comparison). The following are prohibited in particular: circumventing plan or quota limits, multiple accounts to evade limits, automated access to our interfaces outside the dashboard, and sharing login credentials. A user who stores OTTO Market API credentials confirms they are entitled to do so; we use them solely to retrieve that user's product list. We may suspend access in case of violations.
7. Data and confidentiality. Processing of personal data is governed by the privacy policy. Product, search-term and ranking data of a customer account are visible only to that account and the team members it invites. After the contract ends we delete project data on request and in any case no later than twelve months after the subscription ends; statutory retention duties for invoice data remain unaffected.
8. Liability. We are liable without limit for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual duties, limited to the typical, foreseeable damage. We are not liable for business decisions the user takes based on determined positions. Mandatory statutory liability, in particular under product liability law, remains unaffected.
9. Changes to these terms. We announce changes to these terms by email at least 30 days before they take effect. If the user does not object before that date, the amended terms apply to the continuation of the subscription; the notice will point out the right to object and its consequences. A price change applies only from the next billing period after the notice period.
10. Governing law and dispute resolution. The law of England and Wales applies. For consumers habitually resident in the EU, the mandatory consumer-protection provisions of their country of residence continue to apply. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
11. Contact. Contract questions: [email protected] · Support: [email protected].
A plain-language summary. The terms above are what applies.
For one month or one year, as you chose at checkout, and it renews for the same period unless you cancel beforehand.
At any time from your account page under "Manage subscription" or by email to [email protected]. The subscription ends at the end of the current billing period and you keep access until then.
Consumers can withdraw within 14 days of ordering; if the service already started, a proportionate amount is kept for the time used. Details are in the withdrawal notice. After that, cancelling ends the subscription at the end of the paid period.
Your project data is deleted on request and in any case no later than twelve months after the subscription ends. Invoice data is kept as long as tax law requires.