Monday to Friday within one business day. Support questions go to [email protected], invoices and payments to [email protected], agency and Enterprise requests to [email protected]. The form above routes your message by topic.

The otto.de link or product ID, the keyword, the date and time of the check, and the position you see in your own browser. otto.de reshuffles results on almost every page load and shows different results outside Germany, so a few places of difference between two checks is normal.

Yes. The Agency plan has up to 5 client projects, team members with roles and a view-only client access. For more projects or products, write to [email protected] for Enterprise pricing.

Our payment provider Stripe issues the invoices on our behalf. Open "Manage subscription" on your account page to download every invoice. For a VAT ID or a changed billing address, email [email protected].

Any time from your account page under "Manage subscription", or by email to [email protected]. The subscription ends at the end of the current billing period and you keep access until then.